Molto · Legal
Refund Policy
Last updated: 27 October 2026
This policy covers Molto paid plans and credit subscriptions purchased through Paddle, our authorized reseller and merchant of record.
1. Refund eligibility
We follow Paddle’s Refund Policy. Purchases are generally non-refundable unless applicable law provides otherwise. Paddle may review discretionary requests made within 14 days of a transaction; submitting a request does not guarantee a refund.
2. Your statutory rights
Mandatory consumer rights, including applicable withdrawal rights and remedies for defective or misdescribed products, remain protected. Paddle’s country-specific provisions explain relevant periods and exceptions. This policy does not replace or reduce those rights.
3. Request a refund
Use the support link in your Paddle receipt or request a refund at Paddle.net. Include your purchase email and transaction reference. For help with Molto or a product issue, email [email protected]. Please do not send card details.
4. Cancel a subscription
Use the subscription-management link in your receipt or Paddle.net to stop future renewals. Cancellation takes effect at the end of the billing period and does not itself request a refund.
5. Approved refunds
Paddle processes approved refunds, normally to the original payment method. Applicable processing periods and the effect on access are set out in Paddle’s policy. The terms and mandatory protections applicable to your purchase continue to apply.